Delivery Information

 

DELIVERY COSTS

* We offer free standard delivery on all UK orders. UK orders are sent by first class delivery with the Royal Mail and should reach you in 2-5 working days.

* Lampshades are delivered via Collect+ and are fully tracked. Therefore a signature is required upon delivery.

* For overseas orders please contact elmtreestudio@hotmail.co.uk 

We aim to send all orders out within 10 working days of receipt. However at busy times it can take us a little bit longer. If you need your order for a special occasion then let us know and we will do our best to get it to you on time. You can drop us an email to hello@elmtreestudio.co.uk to check the status of your order.

 

DELIVERY TERMS

We will deliver the goods to the address you specify for delivery in your order, it is important this address is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your
delivery instructions, unless this was caused by our negligence.. We will aim to deliver the goods by the date quoted for
delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our control, the delivery date will be extended by a reasonable period and we will contact you.

 

ITEMS LOST IN TRANSIT

Orders sent via Royal Mail are subject to Royal Mail terms. Parcels are not considered lost/missing by the Royal Mail until 15 working days after the sending date. We are therefore unable to resend or refund for orders lost in transit until 15 working days after the order sending date.