Privacy Policy

WHO WE ARE

At Elm Tree Studio, we are committed to maintaining the trust and confidence of our visitors to our website and subscribers to our newsletter. We will not be using the data you give us in any way apart from how we specifically state we will be doing so. We want to keep you close and are passionate about building a solid community, so will respect your wishes in all our marketing. Please read on to find out why we collect your data, how we use it and how we will not disclose it to others.

VISITORS TO OUR WEBSITE

When you, or anyone else, visits our website www.elmtreestudio.co.uk, we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns.  This is for our own marketing purposes to find out which pages are most popular on our website, and to research customer patterns within the website. We do not access any of your personal data using Google and we do not allow Google or anyone else to make an attempt to find out the identities of those visiting our site.
 
If we do want to collect any personal data that identifies you through our website, we will be upfront and honest about this, and will give you the right to opt out at any time of giving us your data, or any personal details whatsoever.

MAILING LISTS

We would like to send you up to date news, offers and information as part of our quarterly e-newsletter. We may also want to inform you of our online sales and any other services we offer. To do this, we will need some personal information from you – your email address and your name. We use this data to email you about events we may be holding, blogs we have written, sales we are running, and other events and activities that we feel are of interest to you. We may also contact you to check we have your information correct, or to check you are happy still receiving content from us. We will never give, sell, trade or rent any of your data to or with other organisations or businesses.
 
We use a third party provider, Mailchimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For information around how Mailchimp use your data please see their privacy notice.
 
We will not use the data you give us to subscribe to our monthly newsletter in any other way. It will not be saved on any other system aside from the Mailchimp list you signed up for, and we will not transfer it to any other lists unless you allow us to do so.
 
We may occasionally email you to ask you if you are happy remaining on our mailing list – we will always refer to our privacy notice to remind you of your rights, and if you do not want to continue receiving information from you we will remove you from that mailing list.
 
You have the option to unsubscribe at any time to our e-newsletter, either by clicking the unsubscribe link at the bottom of any of our emails, by emailing hello@elmtreestudio.co.uk or by going into your Mailchimp account and unsubscribing.
 
Once you have chosen to unsubscribe from our emails, we will delete all data we have on you and it will be removed from our system permanently.

CUSTOMERS

If you have purchased products from Elm Tree Studio, we will hold your data for a maximum of 7 years in order to comply with Inland revenue and accounting rules. The information held is purely the order details that you supplied when making a purchase and no financial details are held on our system.

ACCESS TO YOUR PERSONAL INFORMATION

You are entitled to access the personal information we hold on you. Email your request to hello@elmtreestudio.co.uk and we will respond to your request within 14 days.

UPDATES TO PRIVACY NOTICE

We may update this privacy notice from time to time under regular review, and are not under obligation to email you every time we update it. It will always be accessible in the footer of our website. This privacy notice was last updated on 26rd April 2018.

QUESTIONS

If you have any questions regarding this privacy notice please email hello@elmtreestudio.co.uk